EIB Integration Issues & Solutions

EIB Integration Issues & Solutions

1) EIB Not Displaying in Launch/Schedule Menu

Cause: Security misconfiguration or draft status.

Fix:

Verify "View Integration" and "Launch Integration" permissions.
Edit EIB to resolve configuration errors (red flags).

2) Garbled Characters in Excel (CSV Files)

Cause: Encoding mismatch (non-UTF-8).

Fix:

Open CSV in Notepad → Save As → Select UTF-8 encoding.

3) Missing Date/Time in Filename

Cause: Incorrect Sequence Generator setup.

Fix:
Set file name parameter to:
Value Type: "Determine at runtime"
Value: "Next Sequence for Integration File Utility"

4) Error 500: "No Value Provided for [Prompt Name]"

Cause: Required prompts not populated.

Fix:
Edit scheduler → Manually enter all prompts (e.g., Pay Period).

5) XSLT Error: "Output Character Not Available in Encoding"

Cause: Non-UTF-8 encoding in XSLT.

Fix:
Edit XSLT → Change <xsl:output encoding="ISO-8859-1"> to UTF-8.

6) "Invalid File Format" Error

Cause: Delimiter mismatch (e.g., comma vs. tab).
Fix: Match delimiter in EIB settings to source file.

7) Slow EIB Performance

Cause: Large file size or complex XSLT.
Fix: Split files into batches or optimize XSLT.

8) Missing Data in Output

Cause: Incorrect field mapping.
Fix: Recheck EIB field mappings and source report.

9) SFTP/FTP Authentication Failures

Cause: Wrong credentials or firewall blocks.
Fix: Re-enter credentials; whitelist Workday IPs.

10) EIB Stuck in "Processing"

Cause: Timeout or hung process.
Fix: Cancel → Retry with smaller data volume.